Sierra Mountain Insurance Agency ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit sierramountaininsurance.com.

1. Information We Collect

1.1 Personal Information

• Contact Info: Name, email address, phone number, and mailing address.
• Insurance Data: Property details, vehicle information, and current policy status.

2. Sensitive Personal Information

We collect date of birth, driver’s license information, and financial records. This is used strictly for underwriting, policy issuance, and fraud prevention as required for insurance services.

3. Automatically Collected Data

When you visit our Site, we collect device identifiers, IP addresses, browser types, and usage data like pages viewed and time spent on our site.

4. Third-Party Tracking Technologies

We use Google Analytics and Google Ads to analyze traffic and measure advertising performance.

5. How We Use Your Information

• Processing insurance quotes and applications.
• Communicating about policy renewals and customer support.
• Conducting market research and improving site performance.

6. How We Share Your Information

We share information with Allstate Insurance Company and affiliated carriers to provide quotes and service your policies.

7. Service Providers

We share data with third-party vendors who assist with data hosting, email delivery, payment processing, and marketing analytics.

8. Legal Requirements

We may disclose information to comply with legal processes, court orders, or government requests, and to protect our legal rights or safety.

9. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity.

10. Email Communications

By using our forms, you consent to receive transactional and marketing emails. You may opt out of marketing emails at any time via the "Unsubscribe" link.

11. SMS Communications

By providing your phone number, you agree to receive SMS regarding quotes and policy updates. Reply STOP to opt out. Standard rates apply.

12. Call Recording

All telephone communications may be recorded or monitored for quality assurance and training purposes. By calling us, you consent to this recording.

13. Cookies and Data Security

We implement technical measures like SSL/TLS encryption and firewall protection. While we use industry-standard security, no internet transmission is 100% secure.

14. Data Retention

We retain your information for as long as necessary to provide insurance services and comply with legal, regulatory, or tax requirements.

15. Children's Privacy

Our Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such info, please contact us for immediate deletion.

16. Your Privacy Rights (CCPA/CPRA)

California residents have the right to Know, Delete, and Correct their personal information. We do not sell personal information as defined by the CCPA.

• Verification: We verify your identity before processing data requests.
• Do Not Track: Our site does not currently respond to DNT browser signals.